How to Fix Windows 10 Error 0x800488AB

Code 0x800488AB – What is it?

The Error Code 0x800488AB will appear when a user is in the Windows 10 Mail app and has provided an Outlook.com e-mail address. The mail app will give a message that the “account information is out of date” and it does provide an option to fix the issue. After clicking the Fix button, this error code will show up to the user.

Common symptoms include:

  • A dialog box will appear with the Error Code 0x800488AB
  • Microsoft Windows 10 Mail App will not retrieve (or subsequently send) mail
  • User cannot delete and re-add the Outlook email account in the Windows 10 Mail app
  • User can still access and log in to various Microsoft websites, including logging into the Outlook Mail website

Solution

Restoro box imageError Causes

This error can be caused by a few different actions of the user when they have changed a password or a PIN number to access their Outlook mail. This error does have a relatively easy fix after the cause is determined and where the break-in information has occurred. A few of the causes may be:

  • If the user changes their password on the Microsoft website and uses the alternative PIN login method to access the Mail App.
  • The log-in information on the Microsoft website does not match the login information on the Windows 10 App.
  • The login information was changed on the Microsoft website and was not updated to reflect on the Windows 10 Mail app.

The Microsoft website and Microsoft Mail app do not share the knowledge of the change in login credentials, therefore the log-in credentials appear to be incorrect when trying to access the Microsoft Mail app. It should be noted that a user may bypass the password option if they log in to the Microsoft Mail app while using the alternative PIN log-in method, thus still leaving the password undetected.

Further Information and Manual Repair

As is the case with all new technology and having a few wrinkles, the release of Microsoft Windows 10 is not left out. There have been a few discussions of errors and bugs, including Error Code 0x800488AB. As of right now, there are three different methods that can be utilized by any at-home user. These methods are rather simple and make sense when the problem has been identified.

Method 1:

Run the built-in Windows Store Apps troubleshooter:

  1. Press the Windows Key and then type ‘troubleshoot’ and hit Enter
  2. Select “View all” on the left panel and run the “Windows Store Apps” troubleshooter from the list displayed and see if it works.

Method 2:

Use the System File Checker tool to repair corrupted or missing system files:

  1. Click Start.
  2. Type cmd, and then press CTRL+SHIFT+ENTER to open the elevated command prompt (I.e. Command prompt with administrative rights).
  3. The User Account Control window should appear, be sure that the action it exhibits is correct, and then press the Continue button.
  4. Type or copy-paste the below command line into it without quotes:

“Sfc /scannow”

Method 3:

  1. Press the Windows Key
  2. Search for “Credentials Manager”
  3. Click on Windows Credentials
  4. Look for any reference to your windows account (generally your @outlook.com is listed)
  5. Delete them.
  6. Then select your account at the top of the start menu and select Log Out.
  7. If using a Pin Code, switch to type input and put your password into the box.

When you go to Mail, and select “Fix Issues” it will detect your password and your account should sync with new emails. In some cases, depending on why this particular error code was caused, you may have to use a powerful automated tool to have it resolved.

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